Get in Touch With Us
Whether you have a question about one of our crypto casino reviews, want to flag something that looks off, or have a suggestion for content we should cover, this page explains the best way to reach us and what to expect when you do.
How to Reach the Team
Email is the most direct route. Every message is read by a real person, and we aim to respond within two working days. Write to us at [email protected].
A little context in your opening line helps a lot — if we know straight away whether you're writing about a factual correction, a casino-specific question, or a partnership enquiry, we can get it to the right person and reply faster.
What We Can Help With
- Content questions — Something on our site unclear, or want more detail on how a particular crypto casino works? Ask away. Our reviews cover coins accepted, payout speed, KYC requirements, licensing, and bonuses, but we know questions come up that the page doesn't answer.
- Corrections and accuracy — Spotted a bonus figure that's changed, a coin that's been added or dropped, or a licensing detail that looks wrong? We take accuracy seriously and update pages when readers flag issues. Please include the page URL and what you believe is incorrect.
- Suggestions and new casinos — Think a site we haven't reviewed belongs on our radar? Tell us which one and why. We evaluate every suggestion against our standard criteria — supported cryptocurrencies, licensing, payout speed, game selection, and player protection tools — before adding anything.
- Partnership and editorial enquiries — If you represent a crypto casino or a related business and want to discuss how we work together, introduce yourself and explain what you have in mind. We'll be straightforward about how our review process works and what we can and can't do.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, please mention it in your message and we'll point you to the right resources. The National Problem Gambling Helpline is available 24/7 at 1-800-GAMBLER. Offshore crypto casinos may not carry the same self-exclusion tools as state-regulated operators, so reaching out to a national helpline directly is often the faster route to support.
What Happens After You Write
We don't use auto-replies as a substitute for a genuine response. When your message arrives, a member of the team reads it and responds directly. Our target window is two working days. During particularly busy periods that may stretch slightly, but we always follow up — if you haven't heard back after four working days, a brief follow-up email is welcome.
A Note on How We Work
Bitcoin Casino is an independent comparison site. Our rankings and write-ups reflect editorial research — we review licensing status, coin support, withdrawal conditions, and game libraries — and are not determined by commercial relationships. We may earn commission when readers visit a casino through our links, but that doesn't buy a better ranking or a softer review. Every site we cover gets at least one genuine limitation noted alongside its strengths.
We cover the offshore, crypto-native casino landscape for US players — a market that operates in a legal grey area, with sites licensed in jurisdictions like Curaçao rather than by any US regulator. If you have a question about what that means for your state, we're happy to point you toward the relevant general information, though for state-specific legal or tax questions we'll always recommend speaking with a qualified professional rather than relying on a comparison site.
Reader feedback is one of the main ways we catch things that need updating. If something we've published affected you — a bonus term that turned out to be different from what we described, a payout experience that contradicts our assessment, or anything else — we genuinely want to know. That's how the site stays useful.
We look forward to hearing from you.